The institute implemented research which aimed to find out if Lithuanians trust the health system and what factors influence their opinion. Additionally, this research was seeking to indicate negative aspects related to health insurance, proper balance of financial scheme and human resources in Lithuanian health system. The researchers used questionnaire, which contained 20 opened and test type questions. Survey included 997 respondents of 18 – 70 years old, who are Lithuanian citizens of both genders.
The results of questionnaire showed the knowledge and opinion about the health system as well as personal experience related to medical institutions and patients’ office.
According to the analysis, in general, Lithuanians trust compulsory health insurance system, health insurance funds and healthcare institutions: trust and satisfaction index reach 6 – 7 points (when 10 is maximum). Therefore, it could be stated that Lithuanian health system meets expectations of general public in Lithuania. On the other hand, research also showed that Lithuanians have relatively low awareness about the compulsory health insurance system, functions of health institutions or about procedures related to compensations of medicaments.
The survey also reflects general opinion of the public towards constitutional law, which is responsible for the assurance of health insurance:
- 9 percent of respondents believe that such law partly assures the health insurance;
- 28 percent of respondents believe that people have to pay for health insurance in Lithuania (in legal and non-legal ways).
During the research, respondents have also indicated these challenges:
- Takes a long time to get an appointment to see specific expert ( 49.9 percent);
- Takes a long time to make a specialized examination (35.7 percent);
- Lack of general information (23.4 percent);
- Hard to reach a receptionist or a doctor on the phone (20.5 percent);
- Too high lawful fees for specialized examinations (19.7 percent);
- Illegal additional payments (17.7 percent)
After research, the importance of promotion of communication between health insurance system participants (decision-makers, the mandatory health insurance operators, service providers, patients and medical organizations, etc.) was emphasized. Moreover, illegal and unlawful payments should not be tolerated and solutions on how to fight it should be proposed openly. Additional attention to the effective dissemination of information should be provided.